Customer aftersales service
Wilo Service Centre
Personal customer support
Your wishes and requests will be accepted at the Wilo Service Centre. When you call our service number, for example for technical consultation, you will get a call back from a local Wilo factory customer service technician, guaranteed.This call-back is free of charge and will also occur within a few minutes. If a service call should be necessary, this can be arranged immediately with the specialist technician. The Wilo Service Centre will give you support and will ensure that everything runs smoothly.
Local organisation
This local service works so well thanks to our unique organisational structure. After all, everything comes together at our Wilo Service Centre. For example, this is where all information that the Wilo factory customer service technicians get on site is collected under fixed, assigned equipment numbers and this is kept up-to-date in a customer/product history. One push of a button suffices, and already all essential facts are available on the computer. Based on this, every service call is perfectly coordinated via your personal switching centre, and the Wilo factory customer service technician is optimally supported on-site with a lot of useful information.
The advantages to you:
- One single telephone service number
- Proven availability (on first call) of over 92%
- Perfect transparency thanks to the equipment number and customer/product history
